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Leave a Review!

Google 08/2023

Best appliance store in Springfield, hands down. We’ve purchased a brand new Speed Queen as well as an old-as-dirt, used dryer. Both work wonderfully and we haven’t had a single issue with either. They were awesome with delivery and installation as well. Their workers know what they are doing and are a helpful resource. We don’t like to buy appliances from anywhere else.

Google 08/2023

Cook's always comes through for us! Great customer service and when you buy from them you don't have to call the manufacture to set up an appointment! They also do delivery and install at a reasonable price! I won't go anywhere else!

Facebook 07/2023

The staff is knowledgeable and kind, the lady helped me pick out a washer and dryer for my family’s needs. The two men that delivered my appliances were very nice and hardworking, working in the heat to get them up the stairs and installing them. We love our washer and dryer, they have been amazing!

Google 07/2023

So happy I chose Cook's Appliance. I had several friends tell me to call them and I am glad I did. Very professional and personable. Set me up with a repairman right away. Alex was very friendly and punctual. Got my freezer fixed in no time! I will call Cook's again if I have any more appliance problems. I would give them 10 stars if available!

Google 04/2023

Fantastic experience purchasing 3 appliances. Easy to reach, able to answer all my questions, delivery as scheduled and highly professional! Will absolutely purchase with them again.

Google 02/2023

James helped my husband find the right heating element for our dryer! Went above and beyond on customer service! Very knowledgeable and friendly person! Thank you for helping!!

Facebook 01/2023

I called Cook’s on Tuesday to see about them repairing my Samsung washer that had stopped mid cycle and wouldn’t spin or drain. They said they could send someone out the next morning between 8-1pm. The next morning we woke up and were expecting no one to show up until later in that range since that’s how the big stores always do it. Nope! 7:52 I get the call from Patrick saying good morning and asking if he could head our way! Arrived at no later than 8:10am and got to work! Immediately found the problem (a smashed penny souvenir stuck in the drain) and within 16 minutes of being there, our washer was back up and operating! So happy we chose Cook’s over somewhere else that likely would’ve cost double and wouldn’t have been as efficient! He also realized our water hoses were switched and we had been using hot instead of cold.

Facebook 11/04/2021

My technician Patrick was awesome…. He came out to look at my washer on one occasion and educated me very well on how to work these new machines and keep it clean. My dryer went out and I was able to get another appointment with him very quickly. He came in a diagnosed my problem, gave me an estimate and another appointment to have my dryer running again. Very seamless process! I give Cook’s appliance a big thumbs up! Please continue to hire techs like patrick!

Facebook 11/02/2021

This company has the worlds best technicians. I am old and have met many repairmen, but Austin and Travis are the top of the line. And they are kind as well. My next appliance will be purchased at Cooks. Best around

Facebook 09/30/2021

Outstanding customer service! We had an issue with a Speed Queen washer and Keith and Austin came out and had it fixed in just a few minutes. They also gave us some tips to prevent future issues. Absolutely tremendous!

Facebook 09/28/2021

Austin the service technician, was very knowledgeable and professional...So helpful with all our question and concerns. Thank you Cooks Appliance! We will be recommending are family and friends.

Google Review 09/2021

One of the worst experiences people can have is waking up to your clothes still wet because your dryer stopped heating. I brought my heating element to Cooks and instead of just selling me a new heating element, the salesman inspected it, was able to test for continuity. Long story short, I left Cooks saving money on a part I didn't need and instead they guided me in the right direction of what check out for. For those of you reading this, it was my venting; it was clogged. Now my dryer is working as it should. Thank you Cooks.

Google Review 09/2021

Super nice people here! We were taken care of very well!

Google Review 09/2021

Went to cooks appliance on Saturday since it was my only day off, Zack helped me look for a refrigerator that I needed and did not try to oversell me on anything. They were able to get me set up for a delivery in a timely manner. They have good prices, great customer service and I will definitely recommend them to my family and friends

Google Review 09/2021

I purchased a refrigerator from Cook's Appliance in Springfield on Saturday and they went above a beyond to deliver it to me the same day since my old one stopped working. They were very courteous and helpful. I would definitely recommend this store to someone needing appliances. Thank you Cook's.

Facebook 09/01/2021

My parents used your service and have been super happy with the results. Patrick was very knowledgeable and friendly. He was helpful, took great care of them and answered all their questions. Thank you!

Facebook 08/25/2021

Appointment scheduled quickly. Patrick, service Tech, showed up promptly and resolved my problem in a timely manner. Great job. Will definitely use again if needed. Thank you and thank goodness for great associates such as Patrick.

Facebook 06/23/2021

This is who we call when our stuff breaks. We have had no problems. Everyone is kind and courteous on the phone and in our home. Highly recommended.

Google Review 05/2021

Service was great after having another company come out four times with no solution to the problem. The service tech came on time and fixed my fridge in a very timely manner while still explaining what was wrong with the appliance. Very pleased with their service.

Facebook 04/19/2021

The best customer service and used appliances! Always a great experience from sales, service and delivery! Thank you!

Google Review 11/2020

Great service department and the guys that come out to work on your appliances at your house are always so helpful, friendly and they really know what they're doing! I would recommend them to all of my family and friends!

Google Review 11/2020

Good to work with, not pushy. Very helpful and knowledgeable. Had the item in stock where big box stores did not and was less money. I would definitely recommend.

Google Review 11/2020

Highly knowledgeable, absolutely straight-up and honest is the best way to describe these guys! You won't find a better group of more qualified professionals for any of your appliance needs. Highly recommend them to anyone needing new appliances or any type of repairs!

Google Review 11/2019

The prices here are the best we have found by far. But I was even more impressed with their customer service. They went above and beyond to accommodate me and my husband when a computer glitch messed up the schedule. The delivery guys worked well beyond their regular delivery time late on a weekend night to move our appliances to our new house. I will always buy my appliances at Cook's.

Angi Review 10/14/2019

Price was good. We didn't need one with all the extras and that is hard to find now. Also wanted black so I was limited in all the other stores. Plus the delivery date was a week or more away and I needed it now. They delivered the same day and set it all up; installed the ice maker and changed the handles on the doors. They took the old refrigerator away as part of their service. Very nice and helpful people working in the store.

Google Review 11/2018

Wonderful customer service, very helpful and courteous! Highly recommend them for all of your appliance needs.

Angi Review 04/16/2017

Technician was friendly and professional. Parts installed and, so far, all is working well. Will definitely use again as needed

Angi Review 02/10/2016

Very professional. Called right on time as agreed and arrived shortly thereafter. We have an older oven. The door lock was stuck and the part is no longer available. Serviceman repaired and advised us how to treat it gently to get a little longer life (I had told him I want to replace oven and other appliances within the next year or so.) Super happy with how fast they could schedule us in and how well the serviceman got the job done.

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